Privacy Policy

At StayEasy (operated by Nexiro Pursuits Private Limited), your privacy matters to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our platform, website, mobile applications, and related services.

By using StayEasy, you agree to the practices described in this policy. We encourage you to read it alongside our Terms & Conditions.

Information We Collect

We may collect the following types of information when you interact with our platform:

• Account Information — name, email address, phone number, and profile details you provide when registering or updating your account.
• Booking & Transaction Data — details related to reservations, payments, and communication between guests and hosts.
• Identity Verification — government-issued ID or other documents when required for verification purposes.
• Usage Data — information about how you interact with our platform, including pages visited, search queries, and device information.
• Location Data — approximate location based on IP address or, with your consent, more precise location data to show nearby properties.
• Communications — messages exchanged through our platform between guests and hosts, and any correspondence with our support team.

How We Use Your Information

We use the information we collect to:

• Facilitate bookings and connect guests with hosts.
• Process payments and manage transactions securely.
• Verify user identities and maintain platform safety.
• Provide customer support and respond to inquiries.
• Improve and personalise your experience on the platform.
• Send important updates about your bookings, account, and our services.
• Comply with legal obligations and enforce our terms.

Sharing Your Information

We do not sell your personal information. We may share your data in limited circumstances:

• With Hosts or Guests — relevant booking details are shared between parties to facilitate a reservation.
• Service Providers — trusted third-party partners who help us operate the platform (e.g., payment processors, cloud hosting, analytics).
• Legal Requirements — when required by law, regulation, legal process, or government request.
• Safety & Security — to protect the rights, property, or safety of StayEasy, our users, or the public.

Data Security

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. We may also retain certain data as required by law or for legitimate business purposes such as resolving disputes and enforcing agreements.

Cookies & Tracking

We use cookies and similar technologies to enhance your experience, analyse usage patterns, and deliver relevant content. You can manage your cookie preferences through your browser settings, though disabling cookies may affect platform functionality.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal information, subject to legal obligations.
• Withdraw consent for data processing where applicable.
• Object to or restrict certain processing activities.

To exercise any of these rights, please contact us using the details provided below.

Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those external sites and encourage you to review their policies independently.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please reach out to us at: