Help
Frequently Asked Questions
Welcome to StayEasy's Help Center! Get answers to common queries about our property booking and listing services. If you need further assistance, don't hesitate to contact our support team.
General Queries
1. What is StayEasy?
StayEasy is a hassle-free rental platform offering short-term stays, long-term rentals, and homestays with transparent pricing and zero brokerage.
2. How is StayEasy different from other rental platforms?
Unlike third-party booking apps, StayEasy offers direct bookings, eliminating high commissions and hidden charges. We also provide flexible rental terms and well-maintained accommodations in top locations.
3. Where are StayEasy properties located?
StayEasy operates in premium residential societies and key locations in Kolkata, ensuring safe and comfortable stays for professionals, students, and travelers.
Booking and Payment Related
4. How can I book a stay with StayEasy?
You can book directly through our website, call our support team, or visit our listed properties for a personalized experience.
5. Do I need to pay any brokerage?
No, StayEasy follows a zero-brokerage policy. You only pay for your stay—no hidden commissions.
6. What payment methods do you accept?
We accept UPI, net banking, credit/debit cards, and direct bank transfers.
Stay and Services
7. What types of accommodations does StayEasy offer?
We provide:
• Short-term stays – Ideal for travelers and working professionals
• Long-term rentals – Flexible lease options for extended stays
• Homestays – Comfortable co-living experiences in prime locations
8. Are the rooms furnished?
Yes, all StayEasy properties come fully furnished with essential amenities for a comfortable stay.
9. Is housekeeping included?
Yes, our StayEasy Ground Staff ensures regular cleaning, bedding maintenance, and smooth check-ins/check-outs.
Policies and Support
10. Can I extend or shorten my stay?
Yes! StayEasy offers flexible rental terms, allowing you to modify your stay duration with prior notice.
11. What is the cancellation policy?
Cancellation policies vary based on the property and stay duration. Please refer to the booking terms or contact our team for details.
12. How do I reach StayEasy customer support?
You can contact us via phone, email, or WhatsApp for any assistance regarding bookings, stays, or general queries.